Refund policy

Returns

Eligible products may be returned within a maximum of 14 days after the date of delivery. Return requests submitted after this 14-day period will not be accepted.

Some products are subject to different return conditions or may not be returnable. Customers must review the applicable product listing before purchasing to confirm its specific eligibility, requirements, exclusions, and return window. Where a product listing provides more restrictive return conditions, those conditions will apply.

Returned products must comply with the conditions stated in the applicable product listing. Yekta Expertise reserves the right to inspect returned products before approving a refund.

Restocking Fee

A mandatory restocking fee equal to 10% of the product’s purchase price will be deducted from every approved return unless the returned product has been confirmed by Yekta Expertise to be defective.

The restocking fee does not apply to products confirmed to have been defective when delivered.

Refunds

Approved refunds will be issued after the returned product has been received and inspected. Any applicable 10% restocking fee will be deducted from the refund amount.

Refunds will be issued to the original payment method unless otherwise required by law. The time required for the refund to appear may depend on the customer’s bank or payment provider.

Defective Products

Customers who believe that a product was defective when delivered should contact Yekta Expertise within the applicable return period and provide the requested information or evidence. If Yekta Expertise confirms the defect, the 10% restocking fee will not apply.

Order Cancellations

An order may be cancelled only within one hour after it is placed. Cancellation requests received more than one hour after the order was placed will not be accepted, including where the order has not yet shipped.

Submitting a cancellation request within the one-hour period does not guarantee cancellation if the order has already been processed or fulfilled. Customers should contact Yekta Expertise as soon as possible and provide their order details.

How to Request a Return or Cancellation

To request a return or cancellation, contact Yekta Expertise through the customer-service method provided on our website or in your order confirmation. Please include your order number, contact information, the product involved, and the reason for the request.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.