Shipping policy

Effective date: July 31, 2026

This Shipping Policy explains how Yekta Expertise processes and delivers orders. By placing an order, you agree to the terms below.

1. Shipping Destinations

We currently ship only within Canada. Some products may be subject to geographic, carrier, customs, or legal restrictions. Available shipping options will be displayed during checkout.

2. Order Processing

Orders are generally processed within 2-4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays.

Processing times may vary because of product availability, order volume, verification requirements, or product-specific preparation. Any specific processing time stated in a product listing will apply to that product.

Processing time is separate from the carrier’s estimated delivery time.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times will be displayed at checkout where possible.

Estimated delivery times begin after an order has been processed and transferred to the carrier. All delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by weather, carrier disruptions, customs processing, supply interruptions, public holidays, or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout based on factors such as the destination, selected delivery method, package dimensions, weight, and product type.

Any applicable shipping charge will be included in the total shown before the customer submits the order.

5. Order Tracking

When tracking is available, customers will receive tracking information after the order has shipped. Tracking information may take some time to become active after the carrier receives the shipment.

Customers are responsible for monitoring tracking updates and following any delivery instructions provided by the carrier.

6. Address Accuracy

Customers must provide a complete and accurate delivery address when placing an order. Yekta Expertise is not responsible for delays, failed deliveries, or additional expenses caused by incorrect or incomplete information supplied by the customer.

If an address correction is needed, contact us immediately. We cannot guarantee that an address can be changed after an order has been placed or processed.

Where permitted by law, customers may be responsible for additional shipping or handling costs if an order must be redirected or resent because of incorrect address information.

7. Order Cancellations

Cancellation requests are permitted only within one hour after an order is placed. Requests submitted after that one-hour period will not be accepted, including where the order has not yet shipped.

Submitting a request within the one-hour period does not guarantee cancellation if the order has already been processed or fulfilled.

8. International Orders, Customs, and Import Charges

International shipments may be subject to customs inspections, duties, taxes, brokerage charges, or other import fees imposed by the destination country.

Unless expressly stated otherwise during checkout, customers are responsible for all applicable customs duties, import taxes, brokerage fees, and related charges. These charges are not included in the product price or shipping fee.

Customs processing may delay delivery. Yekta Expertise does not control customs authorities or their processing times.

9. Delayed Shipments

If an order has not arrived within the estimated delivery period, customers should first review the tracking information and contact the carrier where appropriate.

Customers may also contact Yekta Expertise for assistance. Although we will make reasonable efforts to help investigate a delayed shipment, carrier estimates and delays outside our control cannot be guaranteed.

10. Lost, Missing, or Stolen Packages

Customers should contact Yekta Expertise promptly if tracking indicates that a shipment is lost or delivered but the package cannot be located.

Customers may be asked to confirm the delivery address, check with household members or neighbours, contact the carrier, or provide information needed for a carrier investigation.

Any replacement or refund will depend on the circumstances, the outcome of the carrier’s investigation, applicable insurance coverage, and applicable law.

11. Products Damaged During Shipping

Customers should inspect their order promptly after delivery. If a product arrives damaged, contact Yekta Expertise within 3 days after delivery and provide:

The order number.
A description of the damage.
Clear photographs of the product and damage.
Photographs of the external and internal packaging.
Any other information reasonably required to assess the claim.

Customers should retain the product and all original packaging until the claim has been resolved. Eligibility for a replacement, refund, or other remedy will be determined under our Return, Refund, and Cancellation Policy and applicable law.

12. Refused and Undeliverable Shipments

A shipment may be returned to us if it is refused, unclaimed, or cannot be delivered because of an incorrect address, failed delivery attempts, or another issue attributable to the customer.

Where permitted by law, any additional carrier, return-shipping, redelivery, customs, or handling costs may be deducted from a refund or charged before reshipment.

13. Split Shipments

Orders containing multiple products may be delivered in separate packages. Customers may receive separate tracking information for each shipment. Unless otherwise stated, additional charges will not be imposed solely because we divide an order into multiple shipments.

14. Product-Specific Shipping Conditions

Certain products may have special handling requirements, delivery restrictions, longer processing periods, or different shipping terms. Customers must review the applicable product listing before purchasing.

Product-specific shipping conditions stated in a listing will apply to that product.

15. Returns and Refunds

Shipping issues do not automatically qualify an order for a return or refund. Returns and refunds are governed by our Return, Refund, and Cancellation Policy, including its eligibility requirements, product-specific exceptions, 14-day maximum return window, and applicable 10% restocking fee.

The 10% restocking fee does not apply when Yekta Expertise confirms that the returned product was defective when delivered.

Nothing in this policy limits a right or remedy that cannot legally be excluded under applicable consumer-protection laws.